Introduction

Your privacy and security of your personal information are very important to us. This Cookies & Privacy Policy describes how we, Marking Tree Ltd, a limited company governed by the laws of the United Kingdom of Great Britain and Northern Ireland (the “Company”, “we,” “our,” or “us”), collect, store, use and disclose personal information (as defined below) from users of the website located at www.onlinemusicexams.org and a mobile application associated with it (collectively, the “Platform”).

We aim to limit our collection of personal information to only such personal information as required for legitimate purposes. We take appropriate security measures to protect your personal information and also require this from third parties that process personal information of the Platform users on our behalf. We respect your right to access your personal information or have it corrected or deleted, at your request. If you have any questions, or want to know exactly what personal information we keep about you, please contact us.

We may amend this Cookies & Privacy Policy from time to time. We will post any changes to this Cookies & Privacy Policy here so that you always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this Cookies & Privacy Policy on a regular basis. All capitalized terms not defined herein are defined in our Terms & Conditions found at www.onlinemusicexams.org/terms-and-conditions. By using the Platform, you acknowledge that you accept the practices and policies outlined in this Cookies & Privacy Policy and you hereby consent that we will collect, store, use, and disclose your personal information in the following ways. If you do not agree with any practices in this Cookies & Privacy Policy, please stop using the Platform.

Personal information collected through platform

“Personal information” is any information which is related to an identified or identifiable natural person. When you sign up for an account or register for an exam on the Platform, we may collect the following personal information from you: your name, company name, email address, billing address, phone number, birth date, gender, any information provided by you voluntarily, and other personally-identifiable information about you. When you take an exam we will make an audio-video recording of you (and of your parent/legal guardian if you have not reached the age of consent).

Non-personal or aggregate information we may collect

We may collect data which is anonymous and pseudonymous, including, but not limited to, browser type, browsing history, information concerning user interaction with the Platform, page views, demographics, language settings, and time/date of login.

Information usage

We only use information about you to support your experience throughout the Platform or to communicate with you about our Services. In particular, we collect information about you to:

• recognise you as a registered user of the Platform;
• verify your identity;
• provide a certificate with your information on it;
• process your orders;
• respond to your inquiries or requests;
• send you newsletters, ads and information about the Platform or Services;
• conduct market research;
• allow our partners and vendors (including, payment processing companies) to perform Services on our behalf;
• forward it to the LRS Learning Records Service so that your name is added to the qualification database (provided that you have successfully passed an exam);
• comply with all applicable laws or if we are required by law or by a court order to do so;
• investigate suspected fraud, harassment, danger to persons or property or other violations of any law, rule or regulation, our Terms & Conditions, or our Cookies & Privacy Policy;
• analyse non-personal or aggregate information for Platform improvement;
• transfer information in connection with the sale or merger or change of control of Company.

In addition, we may need to share information about you with law enforcement agencies, regulators, LRS Learning Records Service, the UK Department for Education, courts, public authorities, fraud prevention agencies and emergency services, to comply with their request or with applicable laws.

We reserve the right to use and disclose non-personal information and anonymous aggregate statistics for any purpose and to any third party at our sole discretion.

Sharing your information with our partners & vendors

From time to time, we will share your personal information with our partners and vendors (including, payment processing companies such as PayPal, Amazon Pay, Weepay, or Google Pay and video recording platform “addpipe”) to deliver you the Services we offer. We will share your personal information with the LRS Learning Records Service to add your name to the qualification database (provided that you have successfully passed an exam). We may also pass your personal information to an appropriate law enforcement agency if we obtain any evidence that leads us to believe that any abuse has occurred whilst exam recording has taken place.

Please be sure to read the privacy policies of any such partners and vendors. It is those partners’ and vendors’ responsibility to protect any information you give them and we cannot be held liable for their wrongful use of your personal information.

Feedback

If you leave any feedback or suggestions (“Feedback”) on the Platform or in an email to us, you hereby assign to the Company all rights in the Feedback and agree that the Company shall have the right to use such Feedback and related information in any manner it deems appropriate. We will treat any Feedback you provide to us as non-confidential and non-proprietary. You agree that you will not submit to us any information or ideas that you consider to be confidential or proprietary.

Third-party ads

This Cookies & Privacy Policy does not apply to third party ads posted on our Platform. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of websites belonging to such third parties prior to making use of these websites.

Cookies policy

A “Cookie” is a small simple file that is sent along with pages of this Platform and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit. Cookies are considered personal information under GDPR (European General Data Protection Regulation). We use cookies to make navigation easier and analyse your usage of our Platform (including, your preferences). When you visit our Platform for the first time, we will show you a pop-up with an explanation about cookies. You do have the right to opt-out and to object against the further use of any cookies. However if you do so, please keep in mind that our Platform may no longer work properly.

By using the Platform, you agree that we may install technical or functional cookies. These cookies ensure that certain parts of the Platform work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our Platform. This way, you do not need to repeatedly enter the same information when visiting our Platform and, for example, the items remain in your shopping cart until you have paid. We may place these particular technical and functional cookies without your consent.

Moreover, we use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our Platform in order to tailor it to customer needs. We only use this information for statistical analysis purposes and later the data is removed from our servers. Overall, cookies help us provide you with a better experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Also to keep in mind: We have made agreements about the use of cookies with other companies that place cookies. However, we cannot guarantee that these third parties handle your personal data in a reliable or secure manner. Parties such as Google are to be considered as independent data controllers. We recommend that you read the privacy statements of these companies.